AI is redefining the customer experience and organizations are investing in implementations that support deeper uses for AI and NLP to enhance customer service and reduce costs. There are three key factors to consider when planning for AI that will impact your contact center; knowing how to leverage your data, how to best understand your customer’s needs, and how to maximize them together to make the most impact.
Read MoreAccelerating CX in the Contact Center
Tulsa, Oklahoma – April 1, 2020 –Waterfield Technologies (WTI), a leading enterprise software and professional services organization providing voice and conversational AI solutions that drive customer engagement, today announced the acquisition of Forty 7 Ronin, a rapidly expanding industry leader in customer experience (CX) solutions that boost business performance. Forty 7 Ronin brings decades of collective voice and multi-channel consulting services focused on contact center transformation.
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Providing a great customer experience through your contact center goes a long way towards building loyalty to your brand. Satisfying this need takes more than ramping up staffing or adding more automated call systems. Integrating an outbound notification solution into your contact center can create a more dynamic user experience for your customers.
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